What's the Buyer Protection Guarantee?
What's your return policy?
Katie Reinhart
Last Update 7 months ago
At Refound, we want you to feel secure when purchasing pre-loved furniture and home goods. Our Buyer Protection Guarantee offers peace of mind by covering the following:
Guaranteed Delivery: If your item doesn’t arrive, you’ll receive a full refund.
Transit Protection: For items delivered via Refound Delivery, your purchase is protected from damage during transit. If something happens, we’ve got you covered!
Item Description Guarantee: If the item you receive doesn’t match the listing, we’ll help facilitate a resolution with the seller. If it’s proven the item was misrepresented, we’ll refund your purchase.
Dispute Window: If there are any issues with your item, simply open a dispute with Refound within 48 hours of delivery and we’ll take care of the rest. A dispute can be opened by submitting a ticket here or reaching out to us at [email protected].
With the Buyer Protection Guarantee, you can shop confidently knowing that Refound has your back.